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Guarantee & Return Promise

PayPal Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal. 
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DIDN’T GET WHAT YOU ORDERED?

Get the item you ordered or get your money back in 60 days after you purchased.

NEED TO RETURN AN ITEM?

To be your trusted partner for technology by delivering the advice, service and convenience you deserve – all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

You can return or exchange within warranty period for a full refund, different grading of parts comes with warranty period of 45/120/180 days.

Simply send the proof of purchase(video of the problems and photos of the barcode on the back of our product) and order ID to our Customer Support Email: [email protected], and we will process your return(apply a return RMA No. for you) or exchange. Please make sure your item(s) return to us is with all contents and packaging.

Unwant product returns will be subject to a 20% restocking fee and merchandise must be in the unused condition only. You will also have our lifetime support on every issue of your item(s). To return an online purchase by mail:

1. Pack your return in the original shipping package, if possible. 

2. Include the packing slip and RMA form, and indicate the reason for the return. 

Don't have a RMA form? Contact us to create one.

3. Include all original packaging and accessories. 
(If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.) 

4. Send your return item to us, buyer pays for return shipping.

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